Privacy Policy

Effective Date: 2 January, 2026

Last Updated: 17 January, 2026

Introduction

Al-Hamra Plastic Company (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or submit a request through our forms.

Information We Collect

We collect information that you voluntarily provide when you:

• Submit a Request for Quote (RFQ)
• Contact our sales team
• Send a WhatsApp message
• Browse our website

Information you may provide:

• Name
• Phone number
• Email address
• Company name
• Product interest and project details
• Any information you include in message fields

We only collect information necessary to respond to your inquiry and provide our services.

How We Use Your Information

We use your information to:

• Respond to RFQ and sales inquiries
• Provide product pricing and availability
• Contact you regarding your request
• Improve our website and services
• Analyze website usage and performance

We do not sell or rent your personal information to third parties.

Website Analytics & Tracking

We use trusted third-party tools to understand how visitors use our website and improve user experience.

Google Analytics

We use Google Analytics to collect anonymous website usage data such as:

• Pages visited
• Time spent on pages
• Device and browser information
• General geographic location

This data helps us understand how our website performs and how we can improve it.

Google Analytics may use cookies and similar technologies.

Hotjar

We use Hotjar to understand user behavior and improve usability through:

• Heatmaps
• Session recordings (anonymized)
• User feedback tools

Hotjar does not collect personal information entered in forms.

Cookies

Our website uses cookies to:

• Improve website functionality
• Understand visitor behavior
• Remember user preferences

You can disable cookies in your browser settings at any time.

Form Submissions (Webflow Forms)

Our contact and RFQ forms are hosted using Webflow.

When you submit a form:

• Your data is securely transmitted
• We receive the submission via email or secure dashboard
• Information is used only to respond to your request

WhatsApp Communication

If you choose to contact us via WhatsApp:

• Your phone number and messages are handled by WhatsApp
• Communication is subject to WhatsApp’s privacy policy

Data Security

We implement appropriate security measures to protect your data against:

• Unauthorized access
• Disclosure
• Misuse

While no method of transmission is 100% secure, we follow industry best practices to protect your information.

Data Retention

We retain submitted information only as long as necessary to:

• Respond to inquiries
• Maintain business records
• Improve customer service

You may request deletion of your data at any time.

Your Rights

You may request to:

• Access the data we hold about you
• Correct inaccurate information
• Request deletion of your data

To do so, contact us using the details below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Al-Hamra Plastic Company

Address: Madinah, Kingdom of Saudi Arabia

Email: info@hamrapl.com

For data protection inquiries, please mark your communication as “Privacy Request” to ensure prompt attention.

Updates to This Policy

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

We may update this policy periodically. Changes will be posted on this page with an updated revision date.